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All the features you need in one place
Handle tasks effortlessly and focus on growing your business with Zenva.
Automated emails under 1 minute
Customer service responses will be automatically drafted based on all history with the client & the store policy.
Automated actions
Actions as refunds, resends, order changes and address changes will all be automatically drafted and done in the Service Points system and Shopify.
Customizable store policies
You can load in your own store policies, so the Al bot can react based on those
Customizable responses
You can set standard responses for standard situations that will be used by our advanced Al to create the best response.
Draft Al improvements based on feedback
You can edit drafts before they are send. The Al bot will learn from this and improve its output.
Integration possibilities
Integrate with your Shopify webshop and email provider (Gmail or Outlook). Our next step is to provide integration with the your PSP to respond to disputes
Effortless efficiency for you and your team
Imagine customer service that practically handles itself — freeing you and your team to focus on growth, not grunt work. With Zenva’s smart automation, routine tasks like refunds and address changes are instantly managed, giving you peace of mind and more time to focus on what truly matters.
Cut costs on customer support management
Save on hiring and training expenses for customer service staff. Zenva’s AI efficiently handles routine tasks and inquiries, reducing the need for a large support team. This lets you streamline operations while still providing exceptional service.
Faster, smarter support that delights customers
Deliver responses that are not only quick but also tailored to each customer’s needs, building trust and loyalty with every interaction. Zenva’s AI creates thoughtful, policy-based responses in seconds, transforming your customer service into a memorable experience that sets your brand apart.
What our customers say
"Zenva has completely transformed our customer service operations. What used to take hours is now done in minutes. The automated responses are spot-on and tailored to our store policies, which has improved our response time and customer satisfaction rates tremendously. We’ve also seen a significant drop in repetitive tasks for our team, allowing us to focus more on scaling our business. Highly recommend Zenva!"
"I was skeptical at first, but Zenva has proven to be a game-changer. The AI drafts emails so well that I barely have to make any edits. Refunds and order changes are now automated, saving me and my team countless hours of manual work. Plus, the integration with Shopify is seamless, making everything super efficient. Our customers are happier, and so are we!"
"Managing a high volume of customer inquiries used to be our biggest pain point, but Zenva’s AI has made it effortless. The customizable responses ensure our brand voice remains consistent, and the AI’s ability to learn from our feedback is simply amazing. We’ve received glowing feedback from our customers about the quick and helpful service, which has boosted our brand reputation. Zenva is worth every penny!"
"We used to struggle with keeping up with customer service requests, especially when it came to issuing refunds or resending orders. Zenva automates all of that, and the best part is, it does it flawlessly. The learning feature has made the AI smarter over time, and our support team is now more focused on growth strategies instead of mundane tasks. Zenva has made running our store a lot less stressful!"
"Zenva has streamlined our entire customer support process. The integration with our email provider and Shopify means everything runs like clockwork. I love that we can load in our store policies and have the AI respond accurately. Our average response time has dropped dramatically, and customers are thrilled with the fast service. It’s like having an extra member on the team who never sleeps!"
Frequently asked questions
- Automated Email Responses: Responses are drafted in under 1 minute, tailored to your customer’s history and your store’s policies.
- Automated Actions: Zenva can handle tasks like refunds, resends, order updates, and address changes seamlessly.
- Customizable Responses: You can configure standard responses for common situations, ensuring consistency and efficiency.
- Customizable Store Policies: Load your policies into Zenva so it can respond accurately based on your specific guidelines.
- Draft AI Improvements: Review and edit drafts before they are sent. Zenva learns from your feedback to continuously enhance its accuracy.
- Integration Options: Easily integrate Zenva with your Shopify store and email provider (Gmail or Outlook). Future updates will also include PSP integration for dispute management.
Zenva can automate various actions, including:
- Issuing refunds
- Resending orders
- Updating order details
- Changing customer addresses
All these tasks are performed automatically within your Shopify and Service Points systems.
Currently, Zenva integrates with:
- Shopify: For seamless order management and customer service tasks.
- Email Providers: Works with Gmail and Outlook for efficient communication.
- Service Points: Direct access to the right customer information for efficient customer service.
Future Plans: We are working on adding integration with your Payment Service Provider (PSP) to help manage disputes and chargebacks.